FAQ
Frequently asked questions
Delivery windows, COD, returns, and what the rider does if the door does not open.
Do you charge the card on this page?
No. The send form opens WhatsApp to Ogloka customer service. Payment is arranged with the team after they confirm your run.
How fast is a same day drop?
Inside Tamale, most doors fall in the same business day once customer service has confirmed. Bolgatanga and Navrongo follow the next open route. Requests after 4:00 pm usually move the next morning.
What if I am not at the door?
Leave a gate code or a receiving name in the note. If we cannot hand the parcel to a person, we do not leave it on a step. The rider calls once, then customer service reschedules or returns it to the hub.
How do returns work?
If the receiver misses the handoff, the parcel rides back to the Kalariga hub. Call customer service on 024 691 6508 to reschedule or collect.
Do you do cash on delivery?
Yes. COD is one of our core services for merchants in the Northern Region. Mark it when you send, and customer service will confirm collection terms before the rider leaves.
Do you deliver outside the north?
Yes. Accra and Kumasi freight rides our intercity corridor. Write to customer service with both addresses and we will name the next available run.
Can I send something fragile?
Yes. Mark it in the note and choose the parcel size that actually fits. We do not stack fragile pieces under heavier boxes.
How do I follow a parcel?
Use the reference customer service sends on Track your parcel. Two sample references are listed there so you can see the route states.